Returns & Warranty Policy

Return Policy

We offer a 30-day return policy, so you can shop with peace of mind.
If something isn’t quite what you expected, no worries, just reach out and we’ll make it right.

How To Return

To start a return, simply email us at support@prafia.com. We'll guide you through the process and, if your return is approved, send you a return shipping label along with instructions.

What We Need

To be eligible for a return:

  • Items should be in resellable condition, with no significant signs of use, and must be returned in the original packaging.
  • A receipt or proof of purchase is required.

Note: Returns that haven’t been requested through our support team in advance cannot be accepted.

If you have any questions about returns, feel free to contact us at support@prafia.com — we’re happy to help!

Exchanges

The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not.

If approved, you’ll be refunded automatically on your original payment method within 10 business days. Please note that your bank or credit card company may take additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at support@prafia.com.

Damages and Issues

Please inspect your order upon reception and contact us immediately if:

  • The item is defective.
  • The item is damaged.
  • You received the wrong item.

We’ll evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned:

  • Custom products (e.g., special orders or personalized items).

Unfortunately, we cannot accept returns on:

  • Gift cards.

For questions or concerns about specific items, please get in touch with us.

Warranty

What Does This Limited Warranty Cover?

This warranty covers defects in materials or workmanship under normal use during the warranty period. If your Prafia Printer malfunctions due to such a defect, we will:

  • Repair or replace the product or its components at no cost.

Eligibility for Warranty Program

To qualify for the warranty program, you must:

  1. Be the original purchaser of the Prafia Printer from Prafia or an authorized dealer.
  2. Ensure the product has been properly maintained and not abused, misused, altered, or repaired by unauthorized parties.

What Will Prafia Do to Correct Problems?

Prafia will:

  • Repair the product using new or refurbished parts, or
  • Replace the product if repair is not possible.

Warranty Duration

  • The warranty is valid for 1 year from the date of purchase.
  • If a replacement is issued, it will carry the remaining warranty period of the original product.

How to File a Warranty Claim

  1. Report the issue to Prafia within 10 days of discovering the problem.
  2. Return the product freight prepaid, accompanied by a dated proof of purchase.
  3. Warranty work will only be performed by Prafia or its authorized representatives.

What Does This Limited Warranty Not Cover?

The warranty does not cover:

  • Damage caused by accident, improper installation, unauthorized repair, tampering, or external factors (e.g., fire, flood, leaking batteries).
  • Consumable items like thermal labels, cutting plates, and other disposable products subject to wear and tear.
  • Services, postage delays, or issues caused by third-party carriers or platforms.

The warranty is void if:

  • The product has been repaired, serviced, or altered by unauthorized parties.
  • Damage results from misuse, neglect, or unauthorized modifications.

Disclaimer

The Prafia Printer and its services are provided "as-is," without any express or implied warranties, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement. Prafia is not responsible for delays, failures, or issues caused by third-party services, postage, or delivery providers.

If you have any questions or require assistance, contact us through our contact form.