Skipping labels or continuously feeding

There are two main reasons why Prafia skips labels or continuously feeds. This behavior usually happens after you change your label type, size, or manufacturer. 

1. Prafia hasn't learned your label [The Most Common Reason]
   Please re-run the automatic label identification so Prafia can learn your label.
   
   To make sure your computer is not sending print commands to Prafia, disconnect the USB cable from your Prafia printer, then simply press and hold the top circular button on the Prafia printer.  For the Prafia Flex, release it when you hear one beep. For the Prafia Pro, release it after the blue light flashes twice.
   
   Prafia will then move the label back and forth to learn the gap size and other label properties. You should now see a green light and the label placed at the tear off point.
   
   Please re-connect the USB cable to Prafia and try your print.
   
   To watch a video on this, please visit: https://prafia.com/printer-setup
   
   
2. Your operating system is sending a longer / shorter label to Prafia. 
   Please ensure you have the correct label size:
   • For Windows
     Go to the Control Panel -> Devices and Printers -> Right Click on Prafia -> Printer Preferences -> Advanced Button.
     Most 4 x 6 labels are 100mm x 150mm
     
     
   • For Mac
     Please select 100mm x 150mm or 4" x 6" size in the print prompt window
     
     Note: The application you are using (i.e. Adobe Reader) could be over-riding your driver label setting and sending the print in a larger / smaller size to Prafia. Look for "Page Setup" or "Paper Size" in the print prompt and ensure that it is set to the size you want.