Support

Prafia Support Portal

Getting Started

Prafia USB Printer – Initial Setup

• Setup Prafia Printer for First Use
• Installing Prafia Driver on Mac
• Installing Prafia Driver on Windows

Troubleshooting

Print Quality Issues

• Barcode not printing clearly
• Labels are not dark enough

Label Issues

• Printing blank labels
• Skipping labels or continuously feeding
• Same label keeps printing
• Label is getting stuck; prints only half

Other Issues:

• Loud noise when printing
• Create Custom Size Labels
• Red Light is Flashing

Label Adjustments

• Adjusting Label Margin
• Select default label size for Prafia on Mac
• Cropping a A4 page to a 4" x 6" label

Submit a support ticket